Purchase, delivery and refund policy

1. What you buy

Diamonds: a virtual currency credited to your game account. Diamonds are used only inside the game. They cannot be withdrawn or converted to money.

Diamonds do not buy chances at vault cards.

2. Delivery

Diamonds are credited automatically to the account that made the purchase as soon as the payment provider confirms the payment, usually within seconds to a few minutes for Pix.

Nothing is shipped. The pack, the price and the amount of Diamonds are shown before you pay.

3. Paid but not credited

If you paid and the Diamonds didn't arrive after a few minutes, contact support. We check the payment with the provider and either credit the Diamonds or refund the payment.

4. Duplicate charge

If you were charged more than once for the same purchase, we refund the extra charge in full.

5. Cancellation within 7 days (Brazil, CDC art. 49)

Under article 49 of the Brazilian Consumer Defense Code (CDC), you may cancel a purchase within 7 days of payment, as long as the Diamonds from that purchase have not been used.

Ask through support. We refund the full amount through the original payment method and remove those Diamonds from your account.

6. Delivered Diamonds

Outside the cases above, Diamonds delivered to your account are not refundable, except where the law requires otherwise.

7. What a refund or chargeback does in the game

When a payment is refunded — by us, by the payment provider, or through a dispute or chargeback with your bank — the Diamonds from that purchase are removed from your balance.

If part of them was already spent, we remove what is left and record the missing amount as a debt on the account. While that debt exists, the account can't make new Pix purchases. What was already bought with those Diamonds (VIP time, items) is not undone.

8. How to ask

Contact support with your trainer name, the purchase date, the amount, the payment receipt (or the charge code shown in the game) and what you want: credit, refund or cancellation.

Refunds go back through the method you paid with; for Pix, to the account that paid.

9. Contact and response time

Questions about a purchase, a missing delivery or a refund request:

POKÉDEX IDLE and its in-game purchases are sold by:

Company

MR LABS

CNPJ

65.397.095/0001-74

Support e-mail

contato@pokedex.fund